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  A. This is perhaps the most frequent question we are asked, and it is also the hardest to answer. It is impossible to predict how much progress will be made in any particular investigation. Each case is unique, with different sets of problems. Much depends on factors such as surname, religion, illegitimacy, occupation, parish and so on. The best we can do is give an estimate based on experience. Under normal circumstances we would expect to get back to 1780's from, say, a 1910 birth certificate within the period allocated to the Standard Search.   A. If, in the early stages of the search, it becomes obvious that no progress will be made, then we simply abort the investigation and charge you only for work done up to that point. Quite simply, we don't want to spend our time wasting your money.   A. Yes. At the end of each report a number of suggestions are given, just in case the client wishes to take things a stage further. An honest and frank assessment will be given. We also keep copies of all reports to enable us to re-open each case where necessary. It is also in our interest to provide quality reports. Most of our income is generated by customers returning for more work.   A. The results of a Standard Search come in the form of a simple professional report. No frills. The report will be a step by step account of the entire investigation, including all the information extracted from Certificates, Census Returns, Old Parish Records, etc., along with all relevant reference numbers.   A. Fill in the on-line form with as many details as possible. In all cases, we need your full credit card details before starting proper work, to check for authenticity. However, we won't debit your account until a search is complete and the information is ready to mail.   A. Yes, though this is far more complicated. We would need to see specific details before an adequate assessment could be given.
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Scottish Roots Ancestral Research Service
16 Forth Street,
Edinburgh, EH1 3LH, Scotland
Phone: +44 (0)131 477 8214
Fax: +44 (0)131 550 3701
e-mail: scottish.roots@scotweb.co.uk
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